Privacy Policy

This privacy policy sets out how the UK Health Radio Network (including UK Health Radio, all syndication stations and Health Triangle magazine) uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using our websites you can be assured that it will only be used in accordance with this privacy statement under the GDPR.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This privacy policy was last updated on 24 May 2018.

What kind of personal data we may collect?

We may automatically collect information about you and your online behaviour on the Site such as pages you are browsing, any website or marketing campaigns from which you have come to the Site, the type of internet browser you use and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server and email service provider. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.

When you visit the Site

Verify and carry out financial transactions in relation to payments you make online.
Audit the downloading of data from the Site.
Identify visitors to the Site.
Carry out research on our users’ demographics and tracking of sales data.
Send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes.
Allow, with your consent, carefully selected third parties to send you information directly which you may find useful regarding their products and services.

If you are one of our customers or potential customers

Information (such as your name, email address, postal address and telephone number) that you provide by completing forms on the Site, including if you register as a user of the Site, subscribe to any service, upload or submit any material via the Site, request any information, or enter into any competition or promotion we may be responsible for or involved with.
In connection with an account sign-in facility, your log-in and password details.
Details of any transactions made by you through the Site.
Other information relevant to surveys and/or promotions.

If you are a client using the Site

Details of any offers to provide goods and/or services and your price for providing such services and any associated conditions.
Communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content.
Information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them.

If you apply for a job

Review any job application you may make.
Contact you for an interview.
Consider the outcome of any interview.
Communicate with you following any interview or in case we need to hire in the future.

When may we collect your personal data?

When you visit the Site and use your account to order Subscriptions/products on the phone or online.
When you engage with us on social media.
When you contact us.
When you ask one of our Partners to email you information about a product or service.
When you enter prize draws or competitions.
When you choose to complete any surveys we send you or found on our Site.
When you comment on or review our products and services.
When you’ve given a third party permission to share with us the information they hold about you.
When you’ve shared personal data online e.g. LinkedIn, Public Exhibitor Lists.

How do we use your personal data and for what purpose?

At the UK Health Radio Network we want to give you the best possible service and customer experience. That’s why we may use personal data in some cases to offer you products and services that are most likely to interest you. We rely on our legitimate interests as the legal basis for doing so. If you wish to change how we use your data, please contacts us using the details at the end of this privacy policy.

We may, from time to time, run referral programmes or similar initiatives, such as a Tell a Friend and Awards programmes, that invite you to provide us with the contact details of someone who is known to you who may find our products or services to be of interest. This may also be the case when contacting interviewees to set up interviews or when contacting possible advertising clients for example. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who has made the referral in the message that is sent to them.

When you visit the Site

We may use your personal data when we:

Verify and carry out financial transactions in relation to payments you make online.
Audit the downloading of data from the Site.
Improve the layout and/or content of the pages of the Site and customise them for users.
Identify visitors to the Site.
Carry out research on our users demographics and tracking of sales data.
Send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes.
Allow, with your consent, carefully selected third parties to send you information directly which you may find useful regarding their products and services.

If you are one of our customers or potential customers

We may use your personal data when we:

Process your orders and provide you with the services and information offered through the Site and which you request.
Administer your account with us.
Verify and carry out financial transactions in relation to payments you make online.
Audit the downloading of data from the Site (we’ll do this on the basis of our legitimate business interests).
Improve the layout and/or content of the pages of the Site and customise them for users.
Identify visitors to the Site.
Carry out research on our users’ demographics and tracking of sales data.
Send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes (we’ll do this on the basis of our legitimate business interests).
Allow, with your consent, carefully selected third parties to send you information directly which you may find useful regarding their products and services.
Respond to your queries, refund requests and complaints (handling the information you sent enables us to respond and keeping a record may inform any future communication with us and demonstrate how we communicated with you throughout).
Send you communications required by law or which are necessary to inform you about our changes to the services we provide you (eg updates to this Privacy Notice and legally required information relating to your orders).
Administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.

Of course, you can tell us at any time not to contact you with information regarding our products and services, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us at privacy@ukhealthradio.com

If you are a supplier using the Site

We may use your personal data when we:

Send you orders as part of our partnership.
Respond to your queries, refund requests and complaints (handling the information you sent enables us to respond and keeping a record may inform any future communication with us and demonstrate how we communicated with you throughout).
Protect our business and your account from fraud and other illegal activities.

If you apply for a job

We may use your personal data when we:

Review any job application you may make.
Contact you for an interview;
Consider the outcome of any interview;
Communicate with you following any interview or in case we need to hire in the future.

Security: How do we protect your data?

We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Payment Processing

Payments made on the Site are made through our payment gateway provider, PayPal. You will be providing credit or debit card information directly to PayPal which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to PayPal is not within our control and is subject to PayPal’s own privacy policy and terms and conditions.

Any questions or requests?

If you have any questions about this privacy policy or in regards with your personal data, please email us at privacy@ukhealthradio.com

Cookies Policy

When you interact with the Site, we try to make that experience simple and meaningful. When you visit the Site, our web server sends a cookie to your computer.

What are cookies?

Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the Site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer.